Subaru announces 5-year warranty program
After leading the industry as the first to offer a 3-year warranty on industrial engines and power products, Subaru recently became the first company in the industry to offer a 5-year warranty for both product categories. The official announcement was made during a press conference on Jan. 25 at the World of Concrete trade show in Las Vegas.
“Just as Subaru has always set the benchmarks in engineering, innovation and the design of industrial engines, the company is also an industry leader in service and support,” said Brad Murphy, Subaru executive vice-president and COO. “The 5-year warranty exemplifies our commitment to providing the best engines, and the confidence we have to stand behind them.”
Pam Meyer, Subaru equipment sales manager, added, “From the technology and features that go into our products to the continuous advancements in engineering and design, Subaru has always been a leader in the industry. Our commitment to excellence goes beyond offering the best products. We’ve always prided our company on its dedication to service and support as well. Now, we’ve set the bar even higher on both fronts with the new 5-year warranty.”
Though the longer coverage period is new, the hassle-free warranty claims program from Subaru remains the same. An easily accessible online form simplifies transactions and minimizes complicated paperwork. Furthermore, Subaru has made a commitment to honor all borderline claims, with the tie always going to the customer.
The new 5-year warranty covers the full shop labor rates of authorized dealers, distributors and service centers. Engines in the Subaru product line covered by the 5-year warranty include the full line of EX Series overhead cam engines, which consists of nine models ranging in horsepower from 4.3 to 14, as well as three EH Series V-Twin cylinder engines ranging from 20.5 to 28 horsepower. In addition to engines, select lines of Subaru power products are also covered under the new warranty. Those power products are as follows: the full line of RGX Industrial Series generators and Inverter Series generators, as well as all gas-powered pumps, including Centrifugal, Semi-Trash, Trash and Diaphragm Series.
