Best Practices
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Owning Your Customer Data (Before Someone Else Does)
For decades, independent retailers built customer relationships the old-fashioned way. Handshakes, trust, memory and a good POS receipt drawer. The…
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Measuring ROI on Marketing Efforts
Marketing is one of the most emotionally charged line items in an independent retailer’s budget. In this article, we discuss…
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7 ways to ensure consistency and reliability across your supply chain
In today’s hyper-connected world, supply chain performance is no longer measured only in speed and cost. The true differentiator is…
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Leveraging Social Media Without Losing Your Local Identity
Independent retailers walk a tightrope these days—one foot on Main Street, the other on the digital superhighway. Local identity is…
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Maximizing Word-of-Mouth in the Digital Age
Word-of-mouth has always been retail’s most persuasive force. But today, it doesn’t travel by coffee chats or chance encounters alone—it…
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How Mobile POS Is Reshaping the Retail Checkout Experience
Mobile point-of-sale (mPOS) technology is turning a long-standing pain point into a competitive advantage. By putting the entire POS system…
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When is 1/2 more than 1?
When you hire a fractional professional By John Arms Every business owner has their own Zone of Genius. A landscaper…
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The role of topsoil in sustainable landscaping
By Alex Straughn Imagine moving into a newly built home and discovering your beautiful new lawn struggling to survive. One…
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For OPE Dealers, Is AI Everything Today?
I’m of two minds regarding Artificial Intelligence. One: I don’t like today’s generative AI tools like ChatGPT and Gemini and…
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The Evolution of Search: What It Means for Retailers in 2025
The way consumers find and research products online is fundamentally changing, evolving into a complex, multi-platform process influenced by social…
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A writer’s guide to using ChatGPT
Avoid it, but if you just can’t … Maybe it’s because I’m a DIY kind of person, but I’m not…
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How To: Fix Your Business Credit
A Survival Guide for OPE Dealers & Landscape Pros By Gerri Detweiler Between tariffs that are up one day and…
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Bookkeeping – 15 Critical Questions to Ask
By Gerri Detweiler You’re sitting at your desk on a Sunday evening, staring at a pile of receipts and trying…
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Advertising: Google or Facebook?
By Ben Theis In the ever-evolving world of digital marketing, businesses often ask the question: Should I invest in Google…