Segway Navimow encourages in-store product pickup

Segway Navimow introduced its Online to Offline (O2O) purchase service, giving customers the speed of online ordering with the personalized benefits of in-store support. Customers can now complete a purchase on the Segway Navimow website and collect their mower locally. Participating dealers also provide in-person demos, usage tips and expert advice.

“Robotic lawn mowers are still a new concept for many American homeowners, so we’re focused on making the purchase experience seamless and reliable,” said Wayne Kreifels, GM of Segway Navimow North America. “By offering the convenience of online shopping alongside trusted offline support, we’re giving customers the confidence to adopt this transformative technology. At the same time, we’re empowering our regional retail partners with traffic-driving initiatives and marketing support to help them scale their business. Together, we hope to  accelerate the adoption of robotic mowing across the U.S.”

Once customers place an order, they receive confirmation that their mower is ready for fast, local pickup, removing uncertainty and saving time. For customers, this reduces friction and makes it easier to bring home an X3 Series the same day. For dealers, it creates a seamless connection between online sales and their in-store service. During checkout, customers can view real-time inventory and are directed to a trusted Segway Navimow dealer to learn about after-sales support and repairs. As always, customers have access to 24/7 online assistance.

This news follows the recent launch of the Segway Navimow X3 Series robotic mower, which comes in several options to manage from a 0.5 acres to 2.5 acres of grass, and does not require a perimeter wire.